Features
Business Messaging
Professional profiles, customer messaging, and broadcast tools — everything a business needs to communicate, without the data mining.
Business profiles
Create a verified professional profile for your business with your logo, description, operating hours, location, and website. Customers know they are messaging the real you, not an impersonator. Business profiles appear with a verified badge, building trust from the first interaction. Add catalogue links, booking URLs, or support information directly to your profile.
Customer broadcasts
Send targeted messages to customers who have opted in — promotions, order updates, appointment reminders, or seasonal offers. Unlike email, broadcast messages land directly in the customer's chat with read receipts so you know they were seen. Segment your audience by tags, purchase history, or custom attributes to send relevant messages that drive engagement rather than annoyance.
AI reply drafts
When a customer messages your business, the AI assistant drafts a suggested reply based on the conversation context, your business information, and previous interactions. Your team reviews and sends with one tap, dramatically reducing response times. The AI learns your brand voice over time, producing drafts that sound consistent whether your newest team member or your most experienced agent is responding.
Scheduled messages
Compose messages now and schedule them to send at the optimal time — whether that is a Monday morning follow-up, a Friday afternoon promotion, or a reminder 24 hours before an appointment. Schedule individual messages or batch broadcasts. Set up recurring messages for regular updates like weekly specials or monthly newsletters. All scheduled messages are encrypted and stored securely until their send time.
WhatsApp Business without Meta
Millions of businesses rely on WhatsApp Business to communicate with customers, but that comes with a cost: Meta collects and monetises the data from every interaction. Buzz offers the same core capabilities — business profiles, broadcast lists, quick replies, and catalogue sharing — without the surveillance. Your customer conversations are not mined for advertising insights, your contact lists are not cross-referenced with social media profiles, and your business data stays your business data. For industries handling sensitive information — healthcare, legal, financial services — this is not just a preference, it is a compliance requirement.
AI that helps you respond faster
Speed matters in customer communication. Studies show that response times under five minutes dramatically increase conversion rates and customer satisfaction. Buzz's AI assistant helps your team hit that benchmark by drafting contextual replies the moment a customer message arrives. The draft considers the customer's question, your business profile, previous conversation history, and your brand guidelines. Your team member reviews, adjusts if needed, and sends — turning a five-minute composition task into a five-second approval. During peak hours, this can be the difference between a converted lead and a lost customer.
Broadcasts that build relationships
The best customer communication feels personal even at scale. Buzz broadcasts let you segment your audience and tailor messages so that a loyal regular receives a different message than a first-time visitor. Attach images, documents, or links to make broadcasts actionable. Track delivery, read rates, and reactions to understand what resonates with your audience. Unlike email campaigns that land in promotions tabs or spam folders, Buzz broadcasts arrive in the same inbox where customers already have personal conversations — giving your message the best possible chance of being read and acted upon.
From sole trader to multi-location
Whether you are a freelance photographer or a restaurant chain with fifty locations, Buzz business tools scale with you. Sole traders get a professional profile that punches above their weight. Small teams get shared inboxes so any team member can respond to customer queries. Multi-location businesses get location-specific profiles with centralised management and reporting. As your business grows, Buzz grows with you — no migrations, no re-platforming, no re-training your team on a different tool. The same interface that works for your first customer works for your ten-thousandth.